Zenith Black Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website: www.zenithblack.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you visit our Site, contact us, make an enquiry, request a quote, book or enquire about travel services, subscribe to marketing, or otherwise interact with us.
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of our Site;
means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in Part 14, below; and
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Our Site is owned and operated by Zenith Black Limited, a limited company registered in England under company number 14278934. For the purposes of the Data Protection Legislation, Zenith Black Limited is the controller of the personal data described in this Privacy Policy, unless we tell you otherwise.
Registered address: Pear Tree House , Banbury Road,Chacombe, OX17 2JT
Main trading address: 71-75 Shelton Street, London , WC2H 9JQVAT No: 425739478
This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a)
The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b)
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c)
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d)
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
e)
The right to restrict (i.e. prevent) the processing of your personal data.
f)
The right to object to us using your personal data for a particular purpose or purposes.
g)
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h)
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i)
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, please contact us first using the details in Part 15 so that we can try to resolve your concern. You also have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
Depending upon your use of our Site and the travel services you request, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We only collect category personal data, such as health, medical, accessibility, disability, mobility, dietary, allergy, or religious information, where it is necessary to arrange or manage travel services, meet legal obligations, protect vital interests, or where you have given explicit consent. We do not knowingly collect personal data relating to children through our Site unless it is provided by a parent, guardian, authorised traveller as part of a travel enquiry or booking.
| Data Collected | How we collect the Data |
|---|---|
| Identity Information including First name, last name and Title. | Directly by way of you completing forms or by corresponding with us by post, phone, email or otherwise. |
| Contact information including billing address, delivery address, email address, telephone number and website address. | Directly by way of you completing forms or by corresponding with us by post, phone, email or otherwise. |
| Business information including business name, job title and position. | Directly by way of you completing forms or by corresponding with us by post, phone, email or otherwise. |
| Payment information including payment method, transaction details, billing address and, where applicable, limited payment confirmation details. We do not intentionally store full card numbers unless required and handled through a secure payment provider. | Directly by way of you completing forms or by corresponding with us by post, phone, email or otherwise. |
| Profile and travel preference information including preferences, interests, login details, purchase, enquiry and travel history, destination interests, accommodation preferences, dietary requirements, accessibility requirements, frequent flyer or loyalty details, and event attendance history. | Directly by way of you completing forms or by corresponding with us by post, phone, email or otherwise. |
| Technical and usage information including IP address, browser type, device identifiers, operating system, referral source, pages visited, dates and times of visits, cookie identifiers and consent preferences. | Directly by way of you completing forms on our website. |
| Aggregated data such as statistical or demographic data for website analytics, service improvement and reporting purposes. | Directly by way of you completing forms on our website or by your attendance of in person events. |
| Travel booking information including destination, itinerary, travel dates, passenger names, emergency contact details, booking references, supplier references, special requests and communications about bookings. | Directly from you, from another traveller or organiser acting on your behalf, from our booking forms, by email or telephone, and from travel suppliers where necessary to manage your booking. |
| Travel document and identity information including passport details, nationality, visa information, travel insurance details and, where relevant, date of birth. | Directly from you or a person authorised to provide the information, and only where required to arrange, administer or support travel services. |
| Special category information including health, medical, accessibility, mobility, dietary, allergy or religious information where relevant to a travel request or booking. | Directly from you or a person authorised to provide it, only where necessary for the travel service requested, to protect vital interests, to meet legal obligations, or with explicit consent where required. |
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will or may use your personal data, and our lawful bases for doing so:
| What we do | What data we use | Our lawful basis |
|---|---|---|
| Registering you on Our Site. | Identity and Contact. | Performance of a contract or taking steps at your request before entering into a contract. |
| Providing and managing your Account. | Identify and Contact. | Performance of a contract and legitimate interests in providing and securing account services. |
| Providing and managing your access to our Site. | Identity and contact. | Legitimate interests in operating, securing and improving our Site, and consent where required for non-essential cookies or similar technologies. |
| Personalising and tailoring your experience on our Site. | Identity and contact. | Consent where required, or legitimate interests where the personalisation is necessary and proportionate and does not override your rights and freedoms. |
| Administering Your Marketing preferences – All categories | Identity and Contact. | Consent where required by law, legitimate interests for existing customer relationship management where permitted, and legal obligation where we must maintain suppression records. |
| In the event of accident / illness when at one of our events. | Identity and Contact. | Vital interests, legal obligation, explicit consent where required, and legitimate interests in safeguarding travellers and managing incidents. |
| Supplying our products and/or services to you | Identity and Contact. | Performance of a contract or taking steps at your request before entering into a contract. |
| Managing payments for our products and services. | Identity, Contact and Payment. | Performance of a contract, legal obligation and legitimate interests in preventing fraud, managing payments and keeping financial records. |
| Personalising and tailoring our products and services for you. | Identity and Contact. | Performance of a contract, explicit consent where special category data is involved, and legitimate interests in tailoring requested travel services. |
| Communicating with you. | Identity and Contact. | Performance of a contract, legitimate interests in responding to enquiries and providing customer support, and legal obligation where applicable. |
| Supplying you with information by email and/or post that you have opted-in-to (you may opt-out at any time by opt-out options on our emails, forms and website.) | Identity and Contact. | Consent for electronic marketing where required by PECR, legitimate interests for business-to-business marketing where permitted, and legal obligation to maintain suppression lists. |
| For evidence in any civil or criminal proceedings – All categories. | Identity and Contact. | Legal Obligations and Legitimate Interests. |
| Responding to travel enquiries, preparing quotes and making provisional arrangements. | Identity, Contact, Business, Profile and travel preference information. | Taking steps at your request before entering into a contract and legitimate interests in responding to enquiries. |
| Arranging, administering and supporting travel bookings with airlines, hotels, destination management companies, transfer providers, tour operators, insurers, payment providers and other travel suppliers. | Identity, Contact, Business, Payment, Profile, travel booking information, travel document information and special category information where relevant. | Performance of a contract, taking steps at your request before entering into a contract, legal obligation, explicit consent where required for special category data, and vital interests in an emergency. |
| Complying with travel, immigration, aviation, tax, accounting, consumer protection and regulatory obligations, including package travel and linked travel arrangement requirements where applicable. | Identity, Contact, Business, Payment, travel booking information and travel document information. | Legal obligation and legitimate interests in operating a compliant travel business. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone,text message and/or post with information, news, travel updates and offers on our products and/or services. We will not send you unlawful marketing or spam. Electronic marketing will be sent only where we have consent or another lawful basis permitted by PECR and the Data Protection Legislation. You can opt out at any time by using unsubscribe links, updating your preferences, or contacting us using the details in Part 15. We will keep a record of marketing preferences and suppression requests so that we can respect your choices
We may share personal data with third-party service providers, processors and business partners where necessary to provide our services, operate our business, administer our website and systems, process payments, manage our accounts and communications, and otherwise fulfil the purposes described in this Privacy Policy.
These third parties may include, where relevant:
website hosting, development and maintenance providers;
payment service providers and payment processors;
accounting, bookkeeping and financial management providers;
analytics, website performance and digital marketing providers;
travel suppliers and partners, including airlines, hotels, destination management companies, transfer providers, tour operators, travel insurers and visa or immigration service providers;
technology, software and IT service providers;
customer relationship management, communication and marketing platforms; and
professional advisers, including bankers, auditors, lawyers, insurers and other professional service providers.
Where appropriate, these third parties may process personal data on our behalf and only for the purposes for which we have engaged them. We require our service providers and processors to take appropriate measures to protect personal data and to process it in accordance with applicable data protection laws.
Some third parties may act as independent data controllers rather than as processors on our behalf. Where this is the case, their processing of personal data will be governed by their own privacy policies and terms. We recommend that you review the relevant third party's privacy notice where appropriate.
Some third parties may also use third-party Cookies or similar technologies on our website. Further information about Cookies, including how you can manage your Cookie preferences, is provided in Part 14 of this Privacy Policy.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Retention periods depend on the type of data the purposes for which it is used, legal and regulatory requirements, limitation periods, accounting and tax obligations, and whether we need the data to manage bookings, resolve disputes, respond to complaints, or establish, exercise or defend legal claims.
| Type of data | How long we keep it |
|---|---|
| Identity information including name, title and, where relevant to a booking date of birth and passenger identity details. | Kept for as long as necessary to manage the enquiry, booking or customer relationship and then for up to 7 years where required for contract, accounting, tax, complaint handling or legal claim purposes. |
| Contact information including address, email address and telephone numbers and social media profiles. | Kept for as long as necessary to manage enquiries, bookings, communications and customer support, and then for up to 7 years where required for contract, accounting, complaint handling or legal claim purposes. |
| Business information including business name, title, address, company number and industry. | Kept for as long as necessary to manage business relationships, travel services, contracts and related records, and then for up to 7 years where required for accounting, tax, complaint handling or legal claim purposes. |
| Payment information including card details, bank account numbers | Kept only as long as necessary to process payments, refunds, chargebacks, fraud prevention, accounting and legal requirements. Full payment card data is handled by payment service providers and is not intentionally retained by us unless required and securely managed. |
| Profile information including preferences, Interests, Username, password and order history. | Kept for as long as the account, enquiry, booking or customer relationship remains active and then for up to 7 years where required for contract, accounting, complaint handling or legal claim purposes. |
| Technical information including IP Address, Browser Type. | Kept for the period necessary for website security, analytics, cookie consent management, fraud prevention and troubleshooting. Cookie retention periods are set out in, or linked from, our cookie information where applicable. |
| Travel booking and travel document information including itinerary, booking references, passport, visa, insurance and supplier records. | Kept for as long as necessary to arrange, administer and support the travel service and then for up to 7 years where required for contract, complaint handling, accounting, tax, regulatory or legal claim purposes. |
| Special category information including health, medical, accessibility, mobility, dietary, allergy or religious information. | Kept only for as long as necessary to arrange or manage the relevant travel service, respond to an incident, meet legal obligations, or establish, exercise or defend legal claims, and deleted or anonymised when no longer required. |
We may store or transfer some personal data in countries outsidethe UK, including where travel suppliers, technology providers or professional advisers are located outside the UK, or where travel arrangements require information to be sent to overseas airlines, hotels, destination management companies, tour operators, transfer providers, visa or immigration service providers, insurers or other travel suppliers. These are known as “third countries”. We will take additional steps to ensure that your personal data is treated as safely and securely as it would be within the UK and under the Data Protection Legislation.
Where personal data is transferred outside the UK, we will use an appropriate transfer mechanism where required, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful safeguard recognised by the Data Protection Legislation. Where appropriate, we will also carry out transfer risk assessments and apply supplementary measures.
Please contact us using the details below in Part 15 for further information about the particular data protection safeguards used by us when transferring your personal data to a third country.
The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:
limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data). Where a breach is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office without undue delay and, where feasible, within 72 hours of becoming aware of it. Where a breach is likely to result in a high risk to you, we will also notify you without undue delay.
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy. This may include website hosting providers, payment providers, accountancy platforms, analytics providers, professional advisers, IT and security providers, travel suppliers and partners such as airlines, hotels, destination management companies, transfer providers, tour operators, travel insurers, visa or immigration service providers, and other suppliers involved in arranging or supporting your travel services.
We may also share personal data with regulators, law enforcement bodies, courts, government authorities, tax authorities, payment networks, fraud prevention agencies, insurers and professional advisers where required by law, necessary to protect our rights or the rights of others, or necessary to establish, exercise or defend legal claims.
We may share your personal data with companies in our group, associated companies, holding companies and subsidiaries where necessary to provide services, manage our business, administer bookings, support customers, comply with legal obligations or operate shared systems.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
If we sell, transfer, merge or restructure parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) specified in this Privacy Policy.
We will not sell your personal data. We will only share it where we have a lawful basis and appropriate safeguards, and where the sharing is necessary for the purposes described in this Privacy Policy.
limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data). Where a breach is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office without undue delay and, where feasible, within 72 hours of becoming aware of it. Where a breach is likely to result in a high risk to you, we will also notify you without undue delay.
You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required, and we may extend the response period by up to two further months (a maximum of three months in total from the date we receive your request). We will inform you of any such extension, and the reasons for it, within one month of receiving your request. You will be kept fully informed of our progress.
Our Site may place and access certain first-party Cookies and similar technologies on your computer or device. First-party Cookies are those placed directly by us and are used by us. We use Cookies to operate and secure our Site, remember your preferences, understand how our Site is used, provide and improve our products and/or services, and support marketing where permitted. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using our Site, you may also receive certain third-party Cookies or similar technologies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies may be used on our Site for analytics, embedded content, payment functionality, security, advertising, attribution, or travel-related integrations. For more details, please refer to the cookie information provided on our Site. Non-essential. Cookies are not integral to the functioning of our Site and your use and experience of our Site should not be impaired by refusing consent to them.
All Cookies used by and on our Site are used in accordance with current Cookie Law.
Before non-essential Cookies or similar technologies are placed on your computer or device, you will be shown a cookie banner or consent tool requesting your consent where consent is required by Cookie Law. You may accept, reject or manage non-essential Cookies. You can change your preferences at any time using the cookie settings made available on our Site.
Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies may include security, load balancing, session, consent-preference and payment-support Cookies. Your consent will not be sought to place strictly necessary Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
Our Site may use analytics services, including services provided by Google, to understand how our Site is used and to improve our Site and the products and services offered through it. Analytics Cookies or similar technologies will be used only where permitted by Cookie Law and the Data Protection Legislation, including where consent has been obtained or another applicable exemption is available.
Where analytics, advertising, social media, retargeting, affiliate or attribution Cookies are not strictly necessary, we will not use them unless you have consented or another lawful exception applies. If the same technology is used for more than one purpose, we will apply the rules that apply to the purpose requiring the highest level of protection.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
If you raise a complaint with us, we will acknowledge it, investigate it fairly, keep you informed where appropriate, and respond without undue delay. If you remain dissatisfied, you may contact the Information Commissioner’s Office.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Angie McCallum:
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up to date.
This Privacy Policy was last updated on 22/07/2026.
This Privacy Policy has been created using a document template from www.simply-docs.co.uk
